Privacy Policy

Effective Date: 11/05/2025

Introduction & Scope

At Eurvia, we care about your privacy and want to be transparent about how we handle your personal information. This Privacy Policy applies to all activities on www.eurvia.com and explains how we collect, use, share, and protect your data when you visit our website or use our services.

This policy is designed to comply with major privacy regulations, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure your rights are protected regardless of where you’re traveling from.

Information We Collect

Directly Provided Information

When you interact with our website, you may choose to provide us with personal information, including:

  • Contact details (name, email address, phone number)
  • Account information (username, password)
  • Profile information (travel preferences, profile picture)
  • Booking details (travel dates, destinations, accommodation preferences)
  • Payment information (credit card details, billing address)
  • Communication content (inquiries, feedback, reviews)

Automatically Collected Information

When you browse www.eurvia.com, certain information is automatically collected:

  • Technical data (IP address, browser type, device information)
  • Usage information (pages visited, time spent on site, links clicked)
  • Location data (country, city, time zone)
  • Referral information (how you found our website)
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

  • Providing Our Services: Facilitating travel bookings, responding to inquiries, and delivering the content and features you request
  • Personalizing Your Experience: Customizing recommendations and content based on your preferences and past interactions
  • Processing Payments: Handling transactions and preventing fraud
  • Communications: Sending booking confirmations, travel updates, newsletters (if subscribed), and responding to your questions
  • Improving Our Website: Analyzing usage patterns to enhance functionality, content, and user experience
  • Legal Compliance: Meeting regulatory requirements and protecting our legal rights
  • Marketing: Sharing promotional offers and updates about travel destinations (with your consent where required)

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage information. These include:

  • Necessary Cookies: Required for the website to function properly (can’t be disabled)
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functionality Cookies: Remember your preferences and settings
  • Advertising/Marketing Cookies: Track your browsing habits to deliver personalized advertisements

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies, though this may impact your experience on our website. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

Third-Party Sharing

We may share your information with selected third parties, including:

  • Travel Service Providers: Airlines, hotels, tour operators, and other services you book through our platform
  • Payment Processors: To handle secure transactions
  • Analytics Partners: To help us understand website usage (e.g., Google Analytics)
  • Marketing Services: To deliver relevant content and advertisements
  • Business Partners: Companies we collaborate with to offer joint promotions or services
  • Legal Authorities: When required by law or to protect our rights

We only share information necessary for the specific purpose and require third parties to handle your data responsibly and in accordance with applicable privacy laws.

User Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Ask us to delete your personal data in certain circumstances
  • Restriction: Limit how we use your data in specific cases
  • Data Portability: Receive a copy of your data in a structured, machine-readable format
  • Objection: Oppose certain types of processing, including direct marketing
  • Consent Withdrawal: Revoke previously given consent at any time

To exercise any of these rights, please contact us at [email protected]. We’ll respond to your request within the timeframe required by applicable law (typically within 30 days).

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

  • Account Information: Maintained as long as your account remains active
  • Booking Details: Kept for the duration required by tax, accounting, and legal requirements (typically 7 years)
  • Marketing Data: Retained until you unsubscribe or withdraw consent
  • Website Usage Data: Typically anonymized or deleted after 26 months

Once personal data is no longer needed, we securely delete or anonymize it.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Payment card industry (PCI) compliance for financial data
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure data storage systems

While we strive to protect your personal information, no internet transmission or electronic storage method is 100% secure. We encourage you to take precautions when sharing information online.

International Transfers

As a travel website, Eurvia operates globally. Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including countries that may have different data protection standards.

When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or rely on adequacy decisions where applicable. By using our services, you acknowledge that your information may be transferred to countries with different data protection laws.

Children’s Privacy

Our services are not directed at individuals under 16 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at [email protected], and we will promptly delete the information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we’ll update the “Effective Date” at the top of this page and notify you as required by applicable law (via email, website notice, or other means).

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

If you’re in the European Economic Area and feel we haven’t adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

Thank you for trusting Eurvia with your travel plans and personal information. We’re committed to respecting your privacy while providing you with excellent travel resources and services.